The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 3 hours of purchase
But please contact me if you have any problems with your order.
Our dog beds and crate/training mat orders ship UPS Ground and our current lead time of 14 - 17 business days. Crates cover and bowl mat orders ship USPS and follow our current lead time of 14 - 17 business days. Bandana orders ship USPS and follow our current lead time of 5 business days. Please note that our lead times are estimated and refer to the timeframe that your order will leave our shop to our UPS agent and/local post office and sometimes delays happen beyond our control.
In order to see ETA to your address, look up shipping estimate from Charlotte, NC to you.
Once Please feel free to always email or call us with any questions or special requests.
Absolutely! Just use code LocalPickUp when checking out and it will not charge you a shipping fee. When your item is ready, we will let you know and you can stop by and pick it up during office hours.